Delivery & Shipping Policy
Last updated: 2 October 2026
1. Where we deliver
We sell to customers in the United Kingdom and selected international destinations. We ship with express couriers such as FedEx, DHL and UPS. Available destinations are shown at checkout and may change because of courier availability, legal restrictions, sanctions or operational limitations.
2. Made-to-order production and delivery estimates
Many FilmsJackets products are made after your order is accepted. The estimated total delivery time will be shown on the product page, at checkout or in your order confirmation.
Our current general target for many orders is approximately 13 to 15 working days in total, unless a different estimate is stated. Bespoke work, material availability, seasonal demand and destination can affect this timeframe.
If we agree a specific delivery deadline with you, that agreed deadline will apply.
3. UK consumer delivery timing
Unless we agree a different period with you, UK distance-sale goods should generally be delivered within 30 days after the contract is made. If a material delay occurs, we will contact you and explain the options available under your consumer rights.
4. Shipping charges
Any delivery charge we collect will be shown clearly before you place the order. We do not add hidden mandatory handling charges after the advertised purchasing process.
Where delivery costs vary by destination or service, the amount will be calculated before payment.
5. VAT, customs and import charges
UK orders are shipped on a delivery duty paid basis. You will not be asked to pay import VAT, customs duty or clearance fees when your parcel arrives. If a courier asks you to pay import charges on a UK order, please contact us before paying, or send us proof of payment and we will refund the amount within 5 working days.
For deliveries outside the UK, the destination country may charge import duties, taxes or clearance fees. These are paid by the recipient unless we state otherwise at checkout.
6. Tracking
When tracking is available, we will send the tracking information to the email address or phone number provided with the order. Please ensure your contact details are accurate.
7. Address changes
Contact us as soon as possible if you entered an incorrect address. We will try to update it before dispatch, but we cannot guarantee a change once a parcel has been handed to a courier.
8. Split shipments
Where an order contains multiple products, we may send items in more than one parcel if operationally necessary. We will not charge an additional delivery fee unless this was disclosed and agreed before purchase.
9. Delayed, lost or damaged parcels
If tracking shows a material delay, loss or damage, contact us at once. We will investigate with the courier. Your rights against us as the seller are not replaced by the courier’s terms.
For damaged goods, photographs of the packaging and product can help us resolve the matter quickly.