Customer Help
How long does delivery take?
The current general target for many orders is approximately 13 to 15 working days in total, unless a different estimate is shown on the product page, at checkout or in your order confirmation.
How do I create an account?
You can create an account through the My Account page or, where available, during checkout. Guest checkout may also be available.
How do I change my shipping address?
Contact filmsjackets@gmail.com as soon as possible. We will try to update the address before dispatch but cannot guarantee a change after the parcel has been handed to the courier.
How do I track my order?
When tracking is available, we will send it to the email address or phone number used for the order.
Do you keep my card details?
We do not store full card numbers on our website. Payments are processed by the payment provider shown at checkout.
Do your prices include VAT?
The price shown at checkout is the total you pay for the products and delivery. UK orders are shipped delivery duty paid, so there are no import charges to pay when the parcel arrives. For orders outside the UK, local import duties or taxes may apply and are paid by the recipient.
Do you ship internationally?
We ship to the UK and selected international destinations. Available destinations are shown at checkout and may change because of legal, courier or operational restrictions.
Will my order arrive in one parcel?
Usually, but we may use more than one parcel where necessary. We will not add an undisclosed extra delivery charge.
What is your returns policy?
Eligible standard goods can be cancelled under applicable consumer rights and we also offer a 30-day voluntary returns arrangement for eligible standard products. See the Returns, Refunds & Exchanges Policy for details.
I received the wrong or damaged item. What should I do?
Contact filmsjackets@gmail.com with your order number and, where helpful, photographs. We will investigate and arrange the appropriate remedy.
Where do I send a return?
Email filmsjackets@gmail.com and we will send you the return address. Please do not send parcels to our registered office, as it is not a returns address.
Can I cancel an order?
Contact us immediately. Standard online goods are subject to statutory cancellation rights where applicable and we do not charge a percentage cancellation fee simply for exercising those rights. Genuine personalised or made-to-measure goods can be treated differently.
Can I pre-order or request a custom item?
Yes, where a product or service is offered as a pre-order or custom order. Contact filmsjackets@gmail.com before ordering if you need a specific design, colour, measurement or deadline.
What if the size does not fit?
For a standard-size item, you may request an exchange or use your applicable cancellation or return rights. Genuine made-to-measure goods may be excluded from change-of-mind returns but remain covered if faulty or not as described.